Terms and conditions

I. Basic Provisions

These General Terms and Conditions (the “Terms”) govern the legal relationship between:

Provider:
Self-employed (sole trader): Jan Příborský
Company ID (IČ): 04969031
VAT ID: CZ9105085088
Registered address: Nesovice 252, 683 33, Czech Republic
E-mail: info@expatexpert.cz
Phone: +420 724 761 006
Website: https://www.expatexpert.cz
(hereinafter the “Provider”)

and customers (both consumers and business customers) using the website interface at https://www.expatexpert.cz (hereinafter the “Website” or the “Online Store”).

Contracts are concluded in Czech or English; in the event of any discrepancy, the Czech version prevails. Any individually agreed terms (e.g., in an offer or separate agreement) take precedence over these Terms. The Provider operates on the basis of a valid trade licence. The Provider is not a law firm and cannot guarantee the decisions of public authorities. The services provided are administrative, organisational and informational support (e.g., immigration/relocation assistance, consultations, accompaniment to authorities, interpreting, translations, etc.).

II. Types of Performance and Pre-contractual Information

Offered on the Website:

• Services – in particular relocation and immigration assistance, consulting (online/in-person), accompaniment to authorities, interpreting/translations, HR support for companies, etc. (hereinafter “Services”).
• Digital Content – intangible products supplied electronically (e.g., e-books, templates, checklists, video courses, recordings of consultations) (hereinafter “Digital Content”).

For each item we state the main characteristics, the total price including VAT and any recurring charges (e.g., subscriptions), the term and termination conditions. Where relevant, we state technical requirements. Unless stated otherwise, using Digital Content requires a standard device capable of opening PDF/DOCX/MP4 files and a standard internet connection.

Updates to Digital Content: The Provider will supply necessary updates (including security updates) without which the Digital Content would not conform to the contract, for a period reasonably to be expected given the nature and purpose of the Digital Content or for the duration of the subscription. The customer must enable the installation/use of updates; failure to do so may affect the exercise of rights for defects/non-conformity.

Costs of distance communication: We do not charge any special rates; you pay only your operator/provider’s costs (internet, phone) at their standard tariff.

Discounts (Omnibus): Where a product is shown as discounted, we also display the lowest price in the previous 30 days before the discount or another figure required by law.

Reviews: If a product/service is labelled as a “verified review”, it means the review is matched to a completed order (via a unique link or e-mail). Reviews for which such verification is not available are marked as unverified.

Personalised pricing: We do not use personalised prices based on automated decision-making. If we ever do, we will inform you clearly in advance.

III. Price and Currency

Prices are shown in CZK and include VAT (where applicable). The Provider is VAT-registered. Any bank/exchange fees are borne by the customer under their bank’s terms.

IV. Order, Technical Steps and Contract Formation

You can place an order via the Website (with or without registration) or by accepting an individual offer by e-mail.
Technical steps in the cart: add items to cart → enter details → choose a payment method → review → submit order. Before submitting, you can correct any data (edit items, go back to the form). By submitting the order, you confirm that you have read and agree to these Terms.
After submitting, you will receive an automatic confirmation of receipt (this does not conclude the contract). The contract is concluded only upon the Provider’s express acceptance of the order (by e-mail), or upon payment of the price where indicated for the product, or upon delivery of the Digital Content.
Before accepting the order, we may propose changes (e.g., timing, scope). The contract is concluded by your acceptance of the amended offer. The data in your account/order is deemed correct; you undertake to keep it up to date.
Archiving of contracts: Contracts are archived in electronic form and are not publicly accessible; upon a consumer’s request we will provide a basic summary.

V. Customer Account

By registering, you create a password-protected account. You are responsible for keeping it confidential and for the accuracy of your data. We may restrict access to or cancel the account in case of a breach of obligations or prolonged inactivity. Availability may be temporarily limited due to maintenance.

VI. Payment Terms

We mainly accept:
(a) online card payment / Apple Pay via a payment gateway,
(b) bank transfer as per the invoice details,
(c) other methods listed for the product.
Unless stated otherwise, the price is payable immediately upon ordering. For bank transfers, the obligation to pay is fulfilled when the amount is credited to the Provider’s account. Tax documents (invoices) are sent electronically to the e-mail stated in the order.

VII. Delivery of Services and Digital Content

Services are provided at agreed times (online, by e-mail or in person), usually after payment and after you provide required cooperation (documents, power of attorney, etc.). Digital Content is delivered by providing a download/access link to your e-mail or account without undue delay after payment, unless stated otherwise. Please inform us promptly of any technical issues; we will work with you to remedy them.

VIII. Consumer Right of Withdrawal

A consumer may withdraw within 14 days without giving any reason from a contract for Services or from delivery of Digital Content (if not supplied on a tangible medium).
Services: If the consumer expressly requested performance to begin before the 14-day period expires, then upon withdrawal the consumer is entitled to a proportionate refund corresponding to the scope of performance already provided. Once the Service has been fully performed on the basis of such a request, the right of withdrawal expires.
Intangible Digital Content (e.g., e-book, online course): the right of withdrawal does not apply if the Digital Content was delivered before the expiry of 14 days with the consumer’s prior express consent and acknowledgement that this results in the loss of the right of withdrawal. Otherwise, withdrawal within 14 days is possible.
To withdraw, please use Annex A and send it to our e-mail. We will refund the money without undue delay, at the latest within 14 days of receiving the withdrawal notice, using the same payment method (unless we agree otherwise). The right of withdrawal does not apply to business customers acting within their business.

Recommended consent wording at checkout:
“I request the service/digital content to be supplied before the 14-day withdrawal period ends and I acknowledge that I lose my right of withdrawal once the service is fully performed / the content is delivered.”

IX. Rights Arising from Defective Performance (Complaints)

We are liable for conformity with the agreed characteristics and legal regulations.
Services: in the event of defective performance you are entitled to remedy (re-performance/supplement), a reasonable price reduction, or withdrawal, if statutory conditions are met.
Digital Content: in case of non-conformity, you are entitled to bring into conformity (repair/update), a reasonable price reduction, or withdrawal if remedy is impossible or disproportionate. The Provider may refuse to bring into conformity if impossible or disproportionate.
Submit complaints by e-mail (include a description and, where applicable, screenshots). We will decide without undue delay, in complex cases within 3 business days; we will handle the complaint without undue delay, no later than 30 days, unless we agree otherwise. We will reimburse reasonably incurred costs in successful claims.

X. Licence and Copyright to Digital Content

Digital Content is protected by copyright. We grant you a non-exclusive, non-transferable, time-unlimited licence for your own use to the extent agreed for the product (unless stated otherwise, for personal use). You may not further distribute, sell, publish or make the content available to third parties unless expressly permitted. Separate terms apply to corporate licences.

XI. Liability and Limitations

Information on the Website and in the Digital Content is for educational/informational purposes only and does not constitute individual legal representation. We are not responsible for decisions of third parties (public authorities, insurers, banks) or for consequences arising from your failure to provide cooperation. For business customers we exclude liability for loss of profit and limit liability for damages to direct damages up to the price of the relevant performance; consumers’ statutory rights remain unaffected.

XII. Out-of-court Dispute Resolution

Consumers may contact the Czech Trade Inspection Authority (www.coi.cz). The ODR platform for online dispute resolution is available at https://ec.europa.eu/consumers/odr.

XIII. Personal Data Protection and Cookies

Processing of personal data is governed by the Privacy Policy published on the Website. Information on the storage and processing of cookies is set out in the Cookie Policy.

XIV. Notices

Contractual correspondence is delivered electronically to the e-mail addresses specified in the order/account or in these Terms.

XV. Final Provisions

The legal relationship is governed by the laws of the Czech Republic. Where there is an international element, Czech law applies; this does not affect mandatory consumer rights under the law of the consumer’s habitual residence. The Provider is not bound by any codes of conduct within the meaning of Section 1826(1)(e) of the Czech Civil Code. The Provider may unilaterally amend these Terms; the new version takes effect on the date of publication on the Website and applies to contracts concluded thereafter. Rights and obligations arising during the effectiveness of the previous version are not affected.

This version of the terms and conditions comes into effect on July 27, 2025. The current version is always available on the website www.expatexpert.cz.